and 40 internationally, according to the recall notice. and 59 reports internationally of the battery in the watch overheating, with 78 reports of burn injuries in the U.S. The San Francisco-based company has received at least 115 reports in the U.S. Fitbit Ionic in Charcoal/Smoke Gray, front view Another 693,000 were sold internationally, according to the company. Fitbit discontinued production of Ionic in 2020. at retailers including Best Buy, Kohl's and Target, as well as online at and from September 2017 through December 2021 for between $200 and $330 each. Consumer Product Safety Commission announced on Wednesday.Ībout 1 million of the recalled smartwatches were sold in the U.S. Click here to find your local phone number.Fitbit is recalling about 1.7 million Ionic smartwatches sold globally because the fitness product's lithium-ion battery can overheat, posing a burn hazard, the U.S. If you have any questions not answered below, you can call customer service. You can also receive access to a special discount on select Fitbit devices, bands, and services, for a limited time.Īdditional details regarding this recall are provided in the FAQ below. If you own a Fitbit Ionic, please stop using your device.įor information on how to receive a refund, visit our refund center. It does not impact any other Fitbit smartwatches or trackers. This voluntary recall is specific to Fitbit Ionic devices. We will offer a refund to Fitbit Ionic customers. We are taking this action out of an abundance of caution for our users. The health and safety of Fitbit users is our highest priority. The battery in the Ionic smartwatch can overheat, posing a burn hazard. Consumer Noticeįitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. If you're not located in the United States, click here to select your region.

Fitbit ionic